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Before e-commerce, traditional shoppers would simply receive their product once a payment was made. Although e-commerce and off-site sales have changed the logistics of how customers receive a product, the psychology remains the same. Once an order is placed online or by phone, even though they know there is a waiting period, they still want the product immediately. That’s why it’s so important to keep customers updated throughout the delivery process. The best way to send your customer direct updates is through an SMS delivery notification.
Give your customers peace of mind, by sending them regular delivery updates through SMS. This will be especially important when it comes to instilling trust into first-time buyers. Regular SMS updates give your business the consistent transparency that clients want, which a singular order confirmation does not provide.
- Client: Fast Way Couriers
- Industry: Delivery Distribution
When a customer is not home, they usually receive a delivery slip inside their mailbox or tapped on their door. Although this process works well in theory, there is plenty of room for error. Slips often get lost, and cause confusion. Once a slip is lost, the customer has to backtrack, find who their courier was, and call in during inconvenient business hours. This avoidable situation wastes time on the customer side, and money on the business side. At Fast Way, once a package is delivered, the customer will receive an SMS notification. This SMS notification will contain all the details needed to reschedule the delivery, thus making the process as easy as possible.
It’s important to note that sometimes your client may not have reception, that’s why we let you know whether or not your SMS was successfully received. From here, you can arrange a re-assign the delivery for another day if your client cannot be reached.
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Ready to take advantage of all the benefits SMS has to offer for your business?
Get started today with a 14 day free trial, and see how easy it is. You won’t even need to punch in your credit card.